Archive for April 7th, 2007
Communications Breakdown…
… and how to prevent one.
What comprises an effective, F2F conversation?
Well, the answers might surprise you:- Up to and only 7 % is made up of the actual words you use.
- Another 38% is composed of voice cues or dynamics - tone, pitch, inflection, speed, pauses, etc.
- An overwhelming 55% is physiology - [...]